This document (PDF, 25 pages) summarizes guest’s reviews and scores they gave us for season 2015. Idea is that we have on one place all reviews. We will publish this document also on our website each year no matter how good or bad reviews are. Our future guests must have as much as possible information available before they decide to book one of our apartments.
This is the best way for all of us. We will not face with guests who were expecting something…and when they come they are disappointed. And the guests will have all information available before they do the reservation. With this everything is transparent and there are no blind bookings.
In 2015 we had 43 reservations. 3 apartments were available to guests for booking, Kalelarga (6+2), Krka (4+2) and Kornati (2+2). We opened season little bit late because of delays in finishing the house. First guests arrived on 14.07.2015. and last guests left on 24.10.2015. There were 4 ways to leave feedback. Mostly used (29 reviews) is our own guest satisfaction poll which guests were filling online or offline (pen and paper). Beside this poll there are 3 very famous platforms we used to promote ourselves, Booking.com (18 reviews), AirBnB.com (8 reviews) and HolidayLettings.com (TripAdvisor, 1 review).
Overall feedback is PERFECT, EXCEPTIONAL. 5,69 / 6 for our own poll, 9,7 / 10 for Booking, 5 / 5 for AirBnB and Holiday Lettings.
The lowest scores received categories on which we can’t influence directly. These are beaches and restaurants in Bibinje and Bibinje overall as a place. We are very happy that we fulfilled all expectations of our guests for 2015 on which we have direct influence. There are 10 – 15 suggestions for improvements. We will separately publish new document or article on our web with the action plan based on these reviews. In this document you can find ALL original (not modified) comments and reviews from our guests.
UPDATE from AirBnB, 14-07-2016:
“It’s time to celebrate. You’ve earned Superhost status!
You’ve delighted your guests, and we think that deserves to be rewarded. In the year leading up to 2016-06-30, you hosted 11 trips, earned 5-star reviews 100% of the time, and had a 100% response rate with no cancellations.”